Reference

Your Privacy Policy, Clear and Direct

We explain what data we collect, why we use it, how cookies work, and when your account details may be checked before access is allowed.

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99exch Your Privacy Policy, Clear and Direct
CONTACT PATHS READY

Reach Us About Data Requests

If you want a copy of your data, need a correction, or want us to check a payment record, use the contact paths listed here.

Email request Send the account email, phone number, and the specific change you want. We use that thread to trace the record, verify the match, and reply with the next step after we confirm the request is yours.
Secure form Use the contact form for access, correction, or deletion requests. Add the date range, the data type, and any reference that helps us find the right file without exposing more personal detail than needed.
Support follow-up If your request needs a payment record check, include the transaction reference and the account name used at the time. We will compare it with our logs, then tell you what we can share or change.
STORAGE AND ACCESS

How We Protect and Store Data

We keep privacy handling narrow: collect what the account needs, store it in controlled systems, and limit access to staff who need it for checks, support, or legal work.

Data minimisation

We ask for details only when they are needed for onboarding, payment checks, or support. That keeps the record smaller, makes searches faster, and lowers the chance of outdated or unused data staying on file.

Cookie use

Cookies store session state, language choice, and device signals. You can clear them in your browser, but some settings may reset, and we may still keep strictly necessary logs for access and fraud checks.

Account security

We protect account changes with verification steps before we update email, phone, or withdrawal details. This helps stop unauthorised changes and lets us show a clean audit trail if you need a record later.

Retention

We keep records only as long as needed for support, dispute handling, tax, abuse prevention, and legal duties. After that, we delete, archive, or de-identify them under our retention schedule.

Contact route

For access, correction, or deletion, send a clear request through support with the account details we need to match your record. We will tell you what can be done and what must stay on file.

Access changes

If local law allows a change or deletion request, we process it after identity checks and let you know when the update has been completed or if we need more context.

Common Privacy Questions From You

These questions cover the main privacy points you may want before opening your account. We explain what we collect, why we keep it, how cookies work, and how to ask for access or corrections. If a request needs identity checks or a legal hold, we will say that clearly and keep the reply tied to the record you asked about.

We collect the details needed to create and verify your account, support deposits and withdrawals, and keep a record of requests. That usually includes contact details, device signals, cookies, and payment references where required.

Cookies help us keep you signed in, remember your settings, and spot unusual behaviour. Some are essential for access, while others help us understand how the page is used and where we should improve it.

Yes. Send a verified request through support and we will check what records we can share. If a record must stay on file for legal, audit, or fraud checks, we will explain that part clearly.

If your phone number, email, or other account detail is wrong, ask us to update it and share the proof we need for verification. We change the record once the match is confirmed and allowed.

We keep data only for the time needed for account handling, support, dispute checks, tax, or legal duties. After that, we remove it, archive it, or convert it into a form that no longer identifies you.

Use the support paths on this page and mention that your request is about privacy. Include the account email or phone number so we can find the right record and reply to you faster.

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