Reference

Legal terms for Indian access

Our legal terms explain how your account, data, cookies, and access requests are handled when you use 99exch in India.

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99exch Legal terms for Indian access
CONTACT PATHS

How to reach our legal team

If you need a legal response, send the request from the contact details linked in your account area or write from the email you use with us.

Email request Send the request from the email linked to your account so we can match it to the right record. We use that match to verify identity, pull the relevant logs, and answer once the check is complete.
In-account message If you can still sign in, use the message path in your account area. It gives us the date, account reference, and subject line in one place, which helps us sort access, correction, or deletion requests.
Written request For requests that need signed paperwork, send a letter with your account details and the exact change you want. We keep scanned copies only as long as needed for legal handling and audit trail.
DATA HANDLING

How we handle records

We handle legal requests by checking the name, email, and account record tied to the request, then matching it against the reason you give us.

Cookie use

We use cookies to remember sign-in state, reduce repeat checks, and keep the consent banner working. You can change browser settings, but some choices may affect how we verify your session and save request history.

Account security

We protect account records with password rules, device checks, and access controls on internal tools. If a request looks unusual, we may ask for a second check before making legal changes to your record.

Data retention

We keep request logs, communication history, and verification records only for as long as needed for legal handling, dispute support, fraud checks, and tax or audit duties that apply to us.

Record access

You can ask for a copy of the data we hold about your account and the reason it is held. We will confirm the scope in writing and point out anything we must keep.

Corrections

If your name, contact detail, or other saved record is wrong, send the exact correction and the supporting proof. We will update what we can and mark anything that must stay unchanged by law.

Change requests

For deletion or restriction requests, tell us which record you want changed and why. We will check the legal basis, confirm the result, and explain any part that must remain in storage.

Questions on legal access

If you are checking how records, access, or data changes work, start here. These answers cover local-law limits, cookies, retention, correction requests, and the channels we use to confirm action on an account. If your situation is not covered, send the exact request and we will reply in writing with the next step so you can track the outcome.

Yes. You can ask for the categories of data we hold, why we keep them, and the source of each record. We will share what we can after confirming the request against your account.

Yes. Send the exact change and any proof we need to verify it. We will update the record where possible and keep a note when a legal duty requires us to retain the earlier version.

We keep logs, correspondence, and verification records only for as long as needed for dispute handling, fraud checks, tax duties, or any other legal duty that applies in the place your account is handled.

Cookies help us keep the sign-in session stable and remember consent choices, so we can process requests without losing the trail. If you clear them, we may ask you to verify the request again.

Only the staff who need it for identity checks, legal handling, and record changes should see it. We keep access limited and log each action so we can trace what changed and when.

If local law limits a request, we will say so plainly and complete the parts we can. We do not promise changes that the law does not allow or that another duty blocks.

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